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FAQs

General

Booking

Cancellation

Gift vouchers

Facilities

Access

Ride outs

Pony rides

Volunteers

General

What are your recommended ages?

For safety we recommend that children should be:

4 years for doing private and group lessons

8 years for doing a 1 hour ride

3 years – 8 years for pony rides

We are insured for any age but these are our guidelines to make horse riding enjoyable and safe

I have never ridden before - which lesson should I book?

You can book a Private session or Level 1 group lesson. Your level will be graded when you register with us. You will then only see lessons suitable for your level on the booking page.

I have ridden before - which group lesson I should book?

When you register with us, you will be asked to complete the Rider registration form. Please tick every box you can do safely. When we receive your registration, we will grade you. You will then only see lessons suitable for your level on the booking page. We are aware some experienced riders don’t like to jump but we will still grade you based on your ability. We aim to grade everyone within 48 hours of registering. View an indication of the standards. If you change grades, just let us know and we can update account.

What equipment/clothing do I need?

Clothing: no specialist clothing is needed. All tops must cover shoulders and preferably the whole arm. Nothing should be able to flap.Trousers that are stretchy are most comfortable. Gloves are advisable. Waterproof jackets for rides but most lessons are taking in indoor arena.

Footwear: a shoe or boot with small heel to stop foot slipping through the stirrup. Wellies that are not too chunky can be ok – trainers and flip flops are not at all safe.

Helmets: We provide helmets free of charge. If you need to borrow helmets, please return to office, not hooks so they can be sanitised. If possible please purchase your own helmet.

Body protector: we insist all under 16 yrs wear body protector for jumping but strongly recommend everyone wears one.

Which riding helmet should I buy?

It must conform to standards BSI with secured chin strap.

The following will be acceptable with British Kitemark:

PAS015 (2011)

VG1 01.040 (2014)

ASTM F1163 (2004a or 04a onwards)

SNELL E2001 (E2016)

Do you have a weight limit?

We try to keep close to around 105kg (approx. 16 stone) for the welfare of our horses, although there may be exceptions to the rule in some circumstances.

What safeguard policy does Tower Farm have in place to provide a duty of care to protect children and safeguard their welfare?

We fully adopt the BHS Safeguarding Policy (Children and Young People). Please click here to read details.

Booking

How can I make a booking?

Please register at tower-farm.ecpro.co.uk and complete the Rider Registration Form to create an account . Please tick every box you can do safely. When we receive your registration, we will grade you. We aim to grade everyone within 48 hours of registering. You will then only see lessons suitable for your level on the booking page. Please make sure that rider's age, weight and height are correct in order to allocate a suitable mount for each client. Incorrect information might result in no sessions being shown. View step by step guide.

Do I need to book in advance?

Yes. Bookings for lessons and rides have to be made directly on tower-farm.ecpro.co.uk. View step by step guide. The system allows you to book up to 12 hours prior to any session. If the time frame is shorter, please email us directly or call us on 0131 664 3375 and we can try to to book you in.

Do I need to book a block of lessons at a time?

No, you don't need to. All our lessons are just book and come as you wish. You can come as little or as much as you wish.

What should I enter as the type of lesson when I book?

When you book a private/semi private lesson, ignor the step where it asks what type of lesson and when you get to bottom of the page, it will be correct.

How can I change a private lesson to semi private?

You need to cancel the private lesson you have already booked and re-book a semi private lesson. To book a semi private, the riders either need to be your riders in one account or the accounts need to be linked.

How can I link accounts?

To link accounts, please go to your account at tower-farm.ecpro.co.uk, click FRIENDS and follow the instructions there. You can friend someone by adding them to your account using their email address.

Why can I only see sessions for the next 2 months?

We aim to be releasing sessions in approximately 2 month blocks approximately in 2 month intervals. Everyone registered with ec pro will be advised when more sessions released.

Are there any discounts available?

We occasionally run offers so keep an eye on our website / Facebook page and notice boards. We do offer a buy 10 get 11th lesson/ride free (valid for 12 months).

What is your ploicy for late arrivals?

Group lessons: late arrivals will not be permitted to join group session after 10 minutes as it is too disruptive to other riders, safety checks cannot be completely properly done and horses need to be worked in gradually.

Private lessons: private sessions will lose allocated time and still finish at the scheduled time.

Please email us quickly as possible to let us know if you are running late or horses could be taken back to field.

Cancellation

What is your cancellation policy?

Please note our cancellation policy is currently 48 hours. Any cancellations made by yourself more than 48 hours prior to the session, you will be refunded in credit on your EC pro account. If you cancel your lesson within 48 hours, you will not get a refund of any kind. Any cancellations made by Tower Farm will also be refunded in credit on your account.

If you would like another person to ride in place of someone unable to come, this can normally be accommodated. Obviously if it’s for a group lesson, they would need to be riding at the same level for safety. Please contact us by email if you need assistance.

How can I make a cancellation by using ECpro mobil app?

  1. Please go to the lesson bookings page.
  2. Click the dot menu as shown by the red arrow below.

  1. Click the cancellation option in the menu that appears.
  1. Click 'CONFIRM CANCELLATION' at the bottom of the page. The credit will be put in your account to use again.  

Can I close my EC Pro account and receive cash refund?

To close your EC Pro account, please email us. We will instruct EC Pro to do so and your remaining credit will be transferred to your bank account. Please note that it will incur some charges to cover costs from EC Pro and Stripe.

Charges

£5 up to £50

£7.50 up to £200

£10 up to £400

£12.50 up to £600

£15 up to £800

Gift vouchers

How can I purchase gift vouchers?

To purchase gift vouchers:

  1. Go to tower-farm.ecpro.co.uk, register and create an account. Please note that you do not need to register a rider to purchase gift vouchers.
  2. Log in and go to your account page which looks like below.
  3. At the bottom of the page there is a gift vouchers section. Follow the instruction on the page to complete your purchase.

How long are they valid?

Tower Farm gift vouchers do not have expiry date.

How can I redeem my gift voucher?

You can redeem your vouchers at tower-farm.ecpro.co.uk, follwing these steps:

  1. Please register and create an account at tower-farm.ecpro.co.uk if you don't have one yet. If you already have an account, please go to your account page. You need to be on the account you wish the credit to be placed on.

  1. At the bottom of the page there is a gift vouchers section which looks like below.

  1. Click "HERE" and enter your voucher code. The credit will be put into your account to use as you wish.

Facilities

Do you have a car park?

Yes, there is a fairly large on site car park. Please park cars adjacent to fields to leave access clear – no vehicles on yard – please drive very slow horses / children and dogs moving around premises.

Is there a viewing gallery?

You are very welcome to sit and watch the lessons. We have vending machines for snacks and the Golf range next door does take away coffee/cakes etc.

Do you have a cafe?

We have vending machines on site but no catering. Next door to us is Braids Hills Golf Coffee Shop which has coffee/home baking, soup and light lunches. Many clients go for a refreshment after thier session.

Access

How do I get to Tower Farm?

Our location is EH16 6NS.

Tower Farm is easily accessible from both the city bypass and centre of Edinburgh.

From Bypass – take Straiton junction towards city, pass through Kames crossroads, proceed past Mortonhall crematorium, go to traffic lights and take a left turn (Bank of Scotland on corner). You are now on Liberton Drive we are approx 1 min drive along the road. We are situated in between Braids Nursing Home and Braids Golf Range.

From city centre by bus (please refer to LRT website for times) - leave bus at Liberton Cemetery bus stop. Walk away from town and take right turn onto Liberton Drive, approx 5 min walk and you will arrive at stables.

Ride outs

What standard do I have to be to join Braids Ride?

The Braids ride is only suitable for Level 5 or 6 riders who are confident and safe cantering outside in open spaces. If you are unsure if this is correct for you, please book a private ride out and then we can assess your suitability to join Braids ride. All Level 4 riders must have prior approval from an instructor before booking. This is fast ride and unfair for others if you are not at standard.

Please do not attend a braids ride if you have not ridden for more than 6 months.

Do you offer ride outs for non-experienced riders?

Ride out is not suitable for complete beginners. Therefore, we do not offer ride outs for complete beginners or nervous riders. However, if you have some riding experience and are already comfortable in the saddle, you could book a private or semi-private session for it. Select 'ride out' in the drop down menu.

Pony rides

What age can my child start pony rides?

Pony rides are offered for children from 3 years to 8 years old. When the children are mounted, we ask that the parent/guardian walks beside them – especially for under 5’s where they need a little bit of support in the saddle.

How long does it last?

Pony rides are set distance not time and the allocated time includes mounting and safety checks. Some ponies walk faster than others, so no duration of ride is given.

How can I dress my child for pony rides?

Please select a hat for your child – ensuring a snug fit and the straps adjusted to be comfortable but secure. Please ask a member of staff to check.

Please make sure children’s footwear is appropriate – a shoe with a flat sole and small heel is best, wellies are usually ok as long as the sole is not to chunky with grips. The foot needs to be able to release from stirrup incase of a fall.

Make sure the child has fastened up jackets and is not wearing anything that could rattle or blow in the wind startling the pony.

What else can you tell me about pony rides?

Please be careful around the ponies, a pony’s only natural way of protecting themselves is to move at speed when worried.

Please make sure children do not wander around the ponies (especially behind them – where the pony can’t see them).

If you wish to feed the ponies please make sure member of staff is present and that you keep a very flat hand. We don’t want the ponies mistaking a thumb for a carrot.

Pony rides are non refundable if your child decides they don’t want to ride (the staff and pony have been allocated to you and the time needs to be paid for). We advise you always only book a single session for the first time and spend time around ponies to make sure your child is keen. We have other bookings and lessons running so unfortunately can only spend a small amount of time with a child reluctant to mount.

Volunteers

Does Tower Farm accept volunteers?

Tower Farm is supportive of people wishing to increase their equestrian knowledge by helping on yards with the horses. Volunteers have to be regular riders, over 10 years of age and Level 4 and above standards in order to make this a safe and enjoyable experience for all parties. Please click here for more information.


 Proprietor: Caroline Buckle BA, BHS II, TRSSCO, PC'A'

(c) Tower Farm Riding Stables. All rights reserved.